Groome Transportation
  • Rochester, MN, USA
  • 13.00
  • Hourly
  • Part Time

Groome Transportation(formerly GO Rochester Direct) is NOW HIRING!!

Part time & Full Time positions available. Must be available evening and some weekends. 


Job summary

Dispatchers respond to passenger inquiries via phone or in-person, manage and schedule reservations, including payments, all while providing excellent customer service. Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of the vehicles.


  • 1 - 2 years previous customer service or dealing with the public experience
  • 1 year + handling multiple phone lines
  • Software experience with Word, Excel, and Outlook
  • Some experience using scheduling and/or reservation software


  • High school diploma or GED required.


  • Flexibility and sense of humor
  • Manage multiple priorities
  • Effective verbal communication skills with employees and customers
  • Excellent phone and radio etiquette
  • Ability to handle a fast paced, high stress environment
  • Knowledge of company safety standards, guidelines and requirements
  • Inter-personal and conflict resolution skills
  • Excellent customer service skills- Detail-oriented


  • Check road conditions/accidents on major routes and assess re-route possibilities.
  • Prepare driver's paperwork and direct drivers on the radio about reroutes and accidents.
  • Answer incoming reservation calls, answer customers' inquiries, assist walk-in customers
  • Check in passengers.
  • Manage lost and found items.
  • Advise Operations, Fleet Manager if vehicle goes down and arrange replacement service.
  • Secure drivers if a driver calls off on a scheduled run.
  • Reconcile daily sales - Work varied shifts as needed.
  • Contact supervisor concerning any customer employee absences.


  • Shift differential for overnight.
  • Tip sharing
  • Medical, Dental, Vision insurance
  • Paid vacation time

ABOUT Groome Transportation:

Groome Transportation is Rochester's premier ground transportation company providing our customers with the best value for their dollar, with elevated standards of performance in the areas of safety, maintenance, customer service, equipment, operations. We offer 23 round trips daily.

Groome Transportation
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