Groome Transportation
  • Birmingham, AL, USA
  • 15.50
  • Hourly
  • Full Time

Job summary

Responsible for directly monitoring, coordinating and overseeing the daily scheduled route operation of campus shuttle services, all while providing excellent customer service.

Role and Responsibilities

  • Assist the Operations Manager in overseeing the operation, growth, and development of the campus shuttle services
    • Supervise team making sure all employees are cross trained
    • Assist Operations Manager with Driver schedule
    • Notify manager of any upcoming driver / supervisor days off requests or vacation requests
    • Monitor the charter bookings and assign drivers as needed
    • Notify Operations manager of any missed service and the reason
  • Attend customer meetings as required
  • Train staff to keep up with labor demands of the campus service
  • After hours on call as scheduled
    • Additional on call required during inclement weather
    • After hours on call includes office coverage if an employee calls out and no one else is available to work
    • After hours driver emergencies to include roadside emergencies, driver call out and accidents
  • Ensure that all drivers meet or exceed the company standard for customer service and safety
  • Notify Operations Manager of any unsafe acts by drivers
    • Correct driver immediately
  • Notify Operations Manager of any accidents or incidents
    • Follow protocol for dealing with accident or incident
  • Assist with Driver logs monitor hours to make sure drivers remain in compliance and that logs are completed as needed
  • Ability to operate ADA equipment, lifts and wheelchair securement
  • Train drivers as needed/requested
  • Complete required number of driver observations
    • Correct drivers as needed if immediate action is warranted
    • Notify manager of any deficiencies
  • Ensure all vehicles are out on route on time per the required schedule
  • Monitor routes for headways and bunching, correct as needed
  • Coordinate lunch and rest room breaks so as to not disrupt customer service
  • Monitor radio chatter to ensure drivers are complying with rules
  • Fill in as driver if needed to mitigate lost service
  • Other duties as required

Qualifications and Education Requirements

  • High School diploma or equivalent
  • Valid Class B CDL with air brakes and passenger endorsements
  • At least one-year experience supervising drivers
  • Software experience, including Microsoft Office and other Internet applications
  • Prior experience working with a transportation system, preferably in a campus transportation setting with routes
  • Working experience and clear understanding of DOT regulations
  • Must pass pre-employment drug test
  • Complete pre-employment background check
  • Ability to communicate effectively in English

Preferred Skills

  • Excellent verbal communication and customer service skills
  • Flexible
  • Manage multiple priorities and effectively able to delegate tasks
  • Ability to handle a high stress environment
  • Knowledge of company safety standards, guidelines and requirements
  • Inter-personal and conflict resolution skills
  • Detail-oriented
  • Ability to plan ahead and project services needed to ensure customer satisfaction
Groome Transportation
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